Hasan, Z. et al. 2024. Re-visiting the E-SERVQUAL and Expectancy Disconfirmation Theory in the Context of the Service Industry in Malaysia. Information Management and Business Review. 16, 3(I)S (Oct. 2024), 981–993. DOI:https://doi.org/10.22610/imbr.v16i3(I)S.4168.