1.
Oodith D. Enhanced Customer Interactions through Customer-Centric Technology within a Call Centre. JEBS [Internet]. 2019 May 13 [cited 2026 Oct. 28];11(2(J):79-91. Available from: https://www.amhinternational.com/jebs/article/view/3399-enhanced-customer-interactions-through-customer-centric-technology-within-a-call-centre